Privacy Policy

Scope and who we are

This draft describes the privacy practices of Porcelains Unlimited, LLC (“Porcelains Unlimited,” “we,” or “us”) for porcelainsunlimited.com (our informational website) and porcelainsstore.com (our separate wholesale store). It covers information collected when you visit these sites, send an inquiry, register for a wholesale account, or place an order. Some practices differ between the two sites, as explained below.

Other websites or services linked from these sites, including Eternal Timekeeper™, may have their own privacy practices. This policy does not describe how those independent services handle information.

Information we collect

• Inquiries on porcelainsunlimited.com. Our contact form asks for your name, company, email address, phone number, reason for contacting us, message, and, if you provide it, an order number. We keep the inquiry so our team can respond and may send a copy to our business inbox.
• Wholesale accounts on porcelainsstore.com. The store’s registration form asks for a username, email address, company name, phone number, tax ID, password, and billing and shipping address information. Login uses a username or email and password. We may also handle account correspondence and information associated with orders and fulfillment.
• Order and production materials. When customers request memorial products, materials they provide may contain photographs, names, dates, inscriptions, artwork, and other information about individuals, including deceased individuals and their families. Please share only information you are authorized to provide for the requested work.
• Technical and usage information. Visits may generate information such as pages viewed, browser or device details, approximate location derived from network information, and online identifiers. The informational site uses Google Analytics as described below. The store may use login and operational technologies; its exact cookie and analytics inventory needs to be confirmed.

Payment information, if any, should be addressed in the store’s checkout or billing arrangements; this draft does not assume which payment details or processors the wholesale store uses.

How we use information

We use information to respond to inquiries; review wholesale account requests; provide and manage accounts; prepare, produce, and fulfill orders; communicate about proofs, delivery, and support; maintain and improve our websites and services; understand website traffic; protect against misuse; and meet applicable legal and business obligations. Where appropriate, we may also contact business customers about products, services, or updates, as described below.

Marketing and your choices

Porcelains Unlimited may use business contact information for promotional communications about our products and services. If you do not want promotional messages, use any unsubscribe instructions in the message or email info@porcelainsunlimited.com with your request. This does not stop necessary account, order, or service messages.

The specific marketing channels, how consent is obtained, and whether any advertising-audience tools are used across the two sites remain to be confirmed before this draft is approved.

When information is shared

Information may be made available to providers that support website hosting, form storage, email delivery, analytics, wholesale account operations, production, shipping, and other requested services, only as needed for those activities. We may also disclose information to comply with law, respond to valid legal requests, protect rights or safety, or in connection with a business sale or reorganization.

The informational site’s contact-form implementation stores submissions and sends inquiry notifications to our team. We do not use that form to sell submitted contact details. Whether any other data practices across the two sites qualify as a “sale” or “sharing” under applicable privacy laws needs confirmation, particularly if advertising tools are used.

Cookies, analytics, and video

The informational website loads Google Analytics to measure page views and understand how visitors use the site. Google may use cookies or similar identifiers in connection with this service. The site also loads Google Fonts for typography. Our production-tour video uses a YouTube privacy-enhanced embed that is loaded when you choose to play the video; watching it may send information to YouTube/Google.

The wholesale store uses sign-in functionality, including a “remember me” option, and may use cookies or similar technologies to keep accounts and ordering working. We have not verified a complete inventory of the store’s analytics or tracking tools. You can manage cookies in your browser settings; blocking essential cookies may prevent sign-in or other store features from working. Browser settings and, where available, provider controls may also offer ways to limit analytics or advertising tracking.

Retention and security

We do not state a single fixed retention period for every type of information. We keep information for as long as reasonably needed to handle inquiries, maintain customer relationships and accounts, complete orders, resolve disputes, and meet applicable business or legal requirements. Retention needs may differ for contact submissions, account records, invoices, and production materials. Our actual deletion schedules and backup practices should be confirmed during review.

We aim to protect information with appropriate safeguards, but no website, transmission, or storage system can be guaranteed completely secure. Please avoid sending sensitive information through the public contact form unless it is necessary to answer your inquiry.

Your privacy requests

You can ask us about information we hold about you, request a correction or deletion, or raise a concern by emailing info@porcelainsunlimited.com. Please identify the relevant account or inquiry so we can locate it. We may need to verify your identity before acting and may retain information where required or permitted for legal, transactional, or security reasons. Additional rights may apply depending on where you live; we will assess requests under applicable law.

Other important information

Children. These websites are intended for wholesale and memorial-industry professionals, not children. If you believe a child has provided information directly to us, please contact us.

Other sites and locations. Links to outside websites are governed by their own policies. Service providers may process information in locations outside your state or country; the exact locations and safeguards need review.

Policy changes. We may update this policy as our services and practices change. A revised version will be posted here with an updated date.