Question 1

Do you work with national funeral providers or multi-location organizations?

Accepted Answer

Yes. We support national funeral providers, monument groups, and cemetery operators with the same quality, process, and care at every location — from single-location orders to large-scale porcelain memorial programs.

Question 2

Can you support large-volume or multi-location ordering?

Accepted Answer

Yes. Locations typically order through our shared PorcelainsStore.com portal. For larger customers, we can create a dedicated portal tailored to your organization — from your specific product selection to manager roles overseeing locations' orders, SSO logins, and consolidated billing.

Question 3

How long has Porcelains Unlimited been in business?

Accepted Answer

Porcelains Unlimited has been producing premium custom porcelain memorial products for more than 15+ years.

Question 4

How many memorials has Porcelains Unlimited produced?

Accepted Answer

We have produced 88,236+ porcelain memorials for monument companies, funeral homes, cemeteries, and memorial professionals.

Question 5

Who does Porcelains Unlimited serve?

Accepted Answer

We serve monument companies, funeral homes, cemeteries, and memorial professionals across all 50 states with wholesale porcelain memorial products — including custom porcelain memorial photos, cameos, panels, urns, and mosaics.

Question 6

Is there a replacement warranty?

Accepted Answer

Qualifying porcelain cameo products damaged or faded because of a manufacturer’s defect may qualify for replacement, subject to warranty terms. Accidental damage and excluded products are not covered. Please provide a photograph of the damaged cameo and the original order number when requesting review.

Question 7

What is the turnaround time?

Accepted Answer

Typical production turnaround: approximately 10–12 business days for most standard orders after proof approval. Custom work may require additional time.

Question 8

How do I place an order?

Accepted Answer

Create a free wholesale account at PorcelainsStore.com. Once your account is verified and activated, you can submit and review orders, communicate with support, and access account functions.

Question 9

Are there additional charges for photo editing?

Accepted Answer

Our design team uses professional design tools and modern AI-assisted technology where appropriate to prepare customer photographs. Two proofs are included with each ordered product. Additional or new design requests beyond the included proofs may incur a fee.

Question 10

Can objects or people be removed from photographs?

Accepted Answer

Yes. Include the requested alterations when submitting the order. A proof is provided for approval before production.

Question 11

Can you remove people from a large group to create a portrait of one person?

Accepted Answer

Yes. Describe the requested changes with your order and our design team will prepare the image for your review.

Question 12

What are the requirements for emailed or scanned photographs?

Accepted Answer

For best results, approximately 300 DPI or higher is preferred for scans. Digital photographs should be supplied at the highest available resolution. Our designers will work with the best source photograph available.

Question 13

Can I send an original photograph?

Accepted Answer

Yes. Original photographs may be submitted and are returned to the customer.

Question 14

Can adhesive be added to the back of porcelain pictures?

Accepted Answer

3M VHB adhesive tape is available upon request for applicable products.

Question 15

How do I check the status of an order?

Accepted Answer

Sign in to PorcelainsStore.com, select My Orders, and open the applicable order to view its current status. You may also contact our team for assistance.

Frequently Asked Questions

Serving national funeral providers or multi-location organizations?

Still Have a Question?

Frequently Asked Questions

National AccountsDo you work with national funeral providers or multi-location organizations?

National AccountsCan you support large-volume or multi-location ordering?

About UsHow long has Porcelains Unlimited been in business?

About UsHow many memorials has Porcelains Unlimited produced?

About UsWho does Porcelains Unlimited serve?

WarrantyIs there a replacement warranty?

ProductionWhat is the turnaround time?

OrderingHow do I place an order?

Artwork & ProofsAre there additional charges for photo editing?

Artwork & ProofsCan objects or people be removed from photographs?

Artwork & ProofsCan you remove people from a large group to create a portrait of one person?

Artwork & ProofsWhat are the requirements for emailed or scanned photographs?

Artwork & ProofsCan I send an original photograph?

InstallationCan adhesive be added to the back of porcelain pictures?

OrderingHow do I check the status of an order?

Serving national funeral providers or multi-location organizations?

Still Have a Question?