We Don't Only Craft Beautiful Porcelain. We Guarantee Them As Well.
Our proprietary process allows us to offer a 200 Year Warranty. If your porcelain cameo breaks or fades, we will gladly provide a FREE Replacement.
Frequently Asked Questions
Is there a replacement warranty?
YES, if your Porcelains Unlimited porcelain cameo should break or fade, we will gladly offer a free replacement. Please send us a picture of your damaged cameo along with the order number so we may reproduce your cameo. Free replacement warranty does not apply to vandalism, theft, or porcelain panels. Please call 866-620-4460 for panel replacement.
What is the turnaround time?
Our general turnaround time is between 9 – 15 days. As a general rule, if the order (and proof) is approved by Tuesday then it is safe to assume the order will ship out the following Friday. For custom orders (meaning custom size or custom shape), please allow an additional 1-2 weeks as we handcraft each and every item. Your patience is appreciated!
How do I place an order?
If you don’t already have a wholesale client account, you may create a free account at PorcelainsStore.com
After account verification and activation, you’ll be able to login, submit orders, view orders, communicate with support and more.
If you have any questions or need help with your account, please contact us and we’ll be happy to help.
Are there additional charges for photo editing?
Our talented design team is ready to help mockup your porcelain picture tiles and urns using the latest design software and most advanced AI tools.
We’re happy to provide 2 free proofs for each product ordered. New additional design requests after 2 may incur a small fee.
Can objects or persons be removed from photos?
They most certainly can. Any alterations can be made to your photos. A proof will be sent for approval before confirming your order and proceeding to production.
What if there are many people in a photo? Can you take people out of large groups to make a single porcelain photo?
Yes, not a problem. Include special requests with your order submission letting us know the details of what’s needed for the order.
What are the requirements for emailed or scanned pictures?
For optimal quality of porcelain cameos, tiles and urns, we prefer 300 DPI resolution or better when scanned. Or for digital photos, a resolution as high as possible. However we can work with anything you’re able to send.
May I send the original photo?
Yes, original photos are always better than a copy. Rest assured all photos are returned with receipt of orders.
Can tape be placed on the back of porcelain pictures for installation?
Even better, we provide 3M VHB tape which acts as an adhesive. The 3M VHB tape adheres similar to epoxy and is complimentary when requested on your order.
What does Porcelains Unlimited Guarantee cover?
Porcelains Unlimited stands behind the best guarantee in the business. Our proprietary process allows us to offer a 200 Year Warranty. If your porcelain cameo breaks or fades, we will gladly provide a FREE Replacement. Please send us a picture of your damaged cameo along with the order number so we may reproduce your cameo. Free replacement warranty does not apply to vandalism, theft, or porcelain panels. Please call 866-620-4460 for panel replacement.
How do I check the status of my submitted order?
You may find order details inside of your account at PorcelainsStore.com by clicking on ‘My Orders’ and then clicking on the specific order in-question. As your order moves across the system it will automatically update inside of the order under ‘Order Status’. And if you ever have any questions, our team is available to assist by emailing [email protected] or calling 866-620-4460
“We Absolutely Can Do That!”
...is our answer to any custom memorial, urn, grand panel or anything else your customer may need to celebrate their loved ones.
Porcelains Unlimited is the trusted memorial supplier of monument companies, funeral homes and cemeteries across the US. Our dedication to quality and valued customer service is displayed in each of our products.
We continue to bring innovative products to the industry through our extensive catalog and design knowledge, all backed by our warranty.